Presentation Skills

This program can benefit anyone who presents; a trainer, a meeting facilitator, speaker, or seminar discussion leader

Course Overview

This program can benefit anyone who presents; a trainer, a meeting facilitator, speaker, or seminar discussion leader. No matter which role you are assuming, this workshop will help you become more efficient and proficient with the skills of providing information to others.

Course Outline

Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Creating the Program

  • Performing a Needs Analysis
  • Writing the Basic Outline
  • Researching, Writing, and Editing

Choosing Your Delivery Methods

  • Basic Methods
  • Advanced Methods
  • Basic Criteria to Consider

    Advanced Customer service skills-cell centre

    Verbal Communication Skills

    • Listening and Hearing: They Aren’t the Same Thing
    • Asking Questions
    • Communicating with Power

    Non-Verbal Communication Skills

    • Body Language
    • It’s Not What You Say, It’s How You Say It

    Overcoming Nervousness

    • Preparing Mentally
    • Physical Relaxation Techniques

    Creating Fantastic Flip Charts

    • Required Tools
    • The Advantages of Pre-Writing
    • Using Colors Appropriately
    • Creating a Plan B

    Creating Compelling PowerPoint Presentations

    • Required Tools
    • Tips and Tricks
    • Creating a Plan B

     

    Wow ‘Em with the Whiteboard

    • Traditional and Electronic Whiteboards
    • Required Tools
    • Using Colors Appropriately
    • Creating a Plan B

    Vibrant Videos and Amazing Audio

    • Required Tools
    • Tips and Tricks
    • Creating a Plan B

    Pumping it Up a Notch

    • Make Them Laugh a Little
    • Encouraging Discussion
    • Dealing with Questions

    Wrapping Up

    • Words from the Wise
    • Review of Parking Lot
    • Lessons Learned
    • Completion of Action Plans and Evaluations
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